Delivery Terms & Return Policy
Our minimum order is only $50 per order for free delivery. However, if your order is under $50, there will be a delivery surcharge of $8.
Our delivery timings are from Monday to Friday excluding Holidays and Eve of Major Holidays eg, Chinese New Year, New Year, and Christmas day.
Your order will be delivered within 1-2 working days after the date the order was made (Cut off Time @ 4 pm). We will be contacting the contact person as stated in your order on the morning of the delivery day if the contact person is unavailable an alternative recipient should be advised.
For urgent delivery which has to be delivered on the same day, Saturday, Sunday, or public holidays, there will be an additional delivery surcharge of $20 per delivery location, however, do contact us to ensure we have an available delivery slot first.
Delivery of an order shall be deemed completed when we deliver the Product to the Singapore address stated in your order, regardless of the person who takes delivery, upon which title and risk in the Product shall pass to you.
Should there be a rare occasion where we are unable to fulfill an item in your order, you will receive an email or a call, informing you of the issue. In this case, we will either reschedule an alternative delivery date or refund the value of the unfulfilled items to you. Do reach out to us at 8875 8720 should you not receive your full order in 3 working days.
Deliveries will only be made within mainland Singapore.
We are unable to deliver to the following locations including (but not limited to) Sentosa Island, Jurong Island, shipyards. You will be contacted for an alternate shipping address should your address fall under the above-mentioned locations. For list of restricted area, please see the link. https://www.speedpost.com.sg/sites/default/files/media/Speedpost_RestrictionArea_May2018_ver3.pdf
Return & Exchange Policy
We will only allow for returns or exchanges if you are able to proof manufacture defect in the product received.
All returns and exchanges requests should be highlighted to us within 3 days of goods receipt, subject to the following terms and conditions:
Item must be in its original purchase condition - with minimum usage. (1-3 rolls usage)
Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.