FREQUENTLY ASKED QUESTIONS
How can i get free delivery?
Simply purchase more than $50 to enjoy free delivery!
When will i receive my order?
Our delivery timings are from Monday to Friday excluding Holidays and Eve of Major Holidays eg, Chinese New Year, New Year, and Christmas day.
Your order will be delivered within 1-2 working days after the date the order was made (Cut Off Time @ 4pm). We will be contacting the contact person as stated in your order on the morning of the delivery day if the contact person is unavailable an alternative recipient should be advised.
The cut off time for orders will be on weekdays 4pm. If an order is received on Monday before 4pm cut off time, the latest delivery will be on Wednesday. However, do sound it up to us if you require it earlier as we might have arranged a delivery around your area the following day and we can send it to you on time!
I need your Thermal Paper Roll every week/month, can you supply?
Yes! We can!
I have more than one shop location, can you supply to all?
Yes, we definitely can.
What are the payment methods?
We highly recommend our customer to pay via PayNow or Paylah. Alternatively, you can pay via bank transfer.
I need delivery to be on the same day, on weekends or a public holiday, can you deliver?
For urgent delivery which has to be delivered on the same day or on Saturday, Sunday, or public holidays, there will be an additional delivery surcharge of $20 per delivery location, however, do contact us to ensure we have an available delivery slot first.
Is your Thermal Paper Rolls quality good?
Our Thermal Paper Rolls prints in black with clear and crisp quality. All prints will last more than 3 years if kept in the right condition by avoiding direct heat and UV rays or high temperature.
Are the sizes of your Thermal Paper Rolls accurate?
*Due to factory production, measurements could be off by ± 1 to 2mm.